Privacy Notice

 

What is Change Communication? 

We are a charity that provides speech and language therapy for people experiencing homelessness and the organisations that support them. 

 Why do you record my information? 

To ensure: 

  • We hold accurate information. 

  • We work effectively with others who also support you. 

  • You receive the best possible service. 

 We use the following reasons as the legal basis for recording your information. 

  • We have duties in relation to employment law. 

  • We are protecting the vital interest of a person. 

  • We need to use the law to protect our organisation. 

  • We provide healthcare to people. 

  • We help carry out an important public task such as ending homelessness. 

  • There is a legitimate interest for us to record and process your information. 

 What information is recorded by Change Communication? 

Information may include: 

  • Personal details e.g. name, date of birth, and contact details. 

  • Some sensitive data e.g. nationality, language, and information about your health and support needs relevant to our work. 

  • Information about the services you use e.g. health and accommodation providers.   

How is the information used? 

We use your information to deliver services to you or support you in work or volunteering. We anonymize all information that is used to: 

  • Raise funds to support our work. 

  • Produce statistics and reports. 

  • Carry out research to help others better understand communication. 

Do you share this information? 

We share information on a ‘need to know’ basis with organizations and staff that: 

  • May provide you with help and support.  

  • Work to keep you and others safe in emergency situations. 

How long will my information be kept?  

We keep your information for as long as it is needed for the reasons given in this leaflet. In general, we will delete your information two years after you last engaged with us. Your information is kept in restricted systems and files, and electronic data is encrypted. We delete or shred your data after it is no longer required.  

What are my rights? 

You have the right to: 

  • Be informed about how we process your information. 

  • See a copy of your information within one month of asking us, provided we have confirmed who you are. 

  • Correct information that is incorrect. 

  • Object to your information being processed. 

  • Request your information is deleted. 

Who can I contact if I have questions? 

You can contact to Leigh Andrews at Change Communication on 07957 164 619 or by emailing leigh.andrews@chgcomm.org   

Who can I contact if I want to complain? 

You can contact the Information Commissioner’s Office which regulates data protection in the UK. Their telephone number is 0303 123 1113 and the website can be found at: www.ioc.org.uk